Refund Policy

Refund Policy for The Midlife Merchant

Effective Date: 1/1/2025

At The Midlife Merchant, we value our customers and strive for complete satisfaction with every purchase. This Refund Policy explains the terms and conditions under which we process refunds for our online store. Please read this policy carefully before making a purchase.

 

1. Eligibility for Refunds

To qualify for a refund, you must meet the following criteria:

• The refund request must be made within **30 days** of the delivery date.

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• A receipt or proof of purchase must be provided at the time of your refund request.

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2. Non-Refundable Items

Certain items are exempt from being refunded, including:

• Gift cards

• Downloadable software products

• Opened, used, or damaged items

• Sale items marked as final sale

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3. Return Process

To initiate a return and request a refund, please follow these steps:

1. Contact Customer Service: Email us at cs@midlifemerchant.com to inform us of your intent to return the item.

2. Provide Information:** Include your order number, purchase date, and reason for the return.

3. Return Shipping:** If approved, you will receive instructions for returning the item, including the address to ship it to. Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped).

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4. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within **5-10 business days**, depending on your bank or financial institution.

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5. Exchanges

If you wish to exchange an item for a different size or color, please follow the same return process outlined above. Exchanges are subject to product availability.

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6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

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7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

- Email: cs@midlifemerchant.com

- Phone:+1 (740)500-0666

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By making a purchase from The Midlife Merchant, you acknowledge that you have read and understood our Refund Policy and agree to its terms.